Privacy Policy

Last updated March 6, 2025

Wildflower Counseling & Wellness Centre LLC ("we," "us," or "our") is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.carolinastherapist.com and use our services.

By accessing our website or engaging with our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you contact us, schedule an appointment, or fill out forms on our website, we may collect:

  • Your name, phone number, email address, and mailing address.

  • Any information you voluntarily provide in contact forms or emails.

B. Health Information (Protected Health Information - PHI)

If you are a client or inquire about therapy services, we may collect health-related information subject to HIPAA regulations, including:

  • Medical or mental health history.

  • Treatment details and session notes (for clients only).

  • Payment or billing information.

C. Non-Personal Information (Automatically Collected)

When you visit our website, we may collect non-personal data such as:

  • IP address, browser type, and device information.

  • Pages visited and time spent on the website.

  • Cookies and similar tracking technologies (see Section 6).

2. How We Use Your Information

We use your information to:

  • Provide and manage therapy services.

  • Schedule appointments and communicate with you.

  • Process payments.

  • Improve website functionality and user experience.

  • Comply with legal and ethical obligations.

3. How We Protect Your Information

We implement industry-standard security measures, including encryption, secure servers, and HIPAA-compliant data storage, to protect your personal and health information from unauthorized access, loss, or misuse.

However, no method of transmission over the Internet is 100% secure. If you choose to communicate via email or online forms, please be aware that these methods may not be fully secure.

4. Sharing of Information

We do not sell or rent your personal information. We only share your information in the following circumstances:

  • With your written consent (for treatment coordination, referrals, etc.).

  • With third-party service providers (such as billing services, scheduling software) who are contractually obligated to protect your data.

  • To comply with legal requirements (such as court orders, mandatory reporting of abuse, or threats of harm).

  • For emergency situations where there is a risk of serious harm to yourself or others.

5. Your Rights Under HIPAA

If you are a client, you have specific rights under HIPAA, including:

  • Access: You can request copies of your health records.

  • Amendment: You may request corrections to your records.

  • Restrictions: You can request limits on how we share your information.

  • Confidential Communication: You can request how we communicate with you.

  • Complaints: You have the right to file a complaint if you believe your privacy rights have been violated.

For more information, visit HHS HIPAA Website.

6. Cookies and Website Tracking

Our website may use cookies or similar tracking technologies to enhance user experience. You can manage cookie settings in your browser, but disabling cookies may impact certain website features.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

8. Retention of Information

We retain client records in accordance with state and federal laws. When no longer needed, we securely delete or store records per professional guidelines.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted with an updated Effective Date. Continued use of our website or services indicates your acceptance of the updated policy.

10. Contact Information

If you have questions about this Privacy Policy or your privacy rights, please contact:

Wildflower Counseling & Wellness Centre LLC
701 N Howe St, Ste 5, Southport, NC  28461
Phone: (910) 212-6785
Email: karen@carolinastherapist.com